FAQ

Q1: Are SpringSeaon products medical-grade?

A: Our products are premium rehabilitation and comfort aids designed with ergonomic principles to provide support. While many healthcare professionals recommend them, they are intended for auxiliary use and do not replace professional medical devices or doctor-prescribed treatments.

Q2: How do I clean my crutch pads and covers?

A: Most of our covers and pads are machine washable. We recommend using cold water and air drying to maintain the integrity of the foam and fabric. Please check the specific care label on each product for detailed instructions.

Q3: Can these supports help with specific injuries like a sprained ankle or post-surgery recovery?

A: Yes, our products are specifically designed to provide cushioning and stability during recovery journeys. However, we always suggest consulting your physical therapist or physician to ensure the product is suitable for your specific recovery stage.

Q4: What if the product doesn't fit my mobility aid (crutch/wheelchair/walker)?

A: We offer a universal-fit design for most standard mobility aids. If you find the fit is not ideal, please refer to our Refund & Return Policy. Your comfort and safety are our top priorities.

Q5: Are the materials safe for sensitive skin?

A: Yes, we use skin-friendly, breathable fabrics like Sherpa and faux fur that are designed to minimize friction and prevent irritation during long-term use.