Refund & Return Policy

Our Comfort Guarantee

At SpringSeaon, we want you to feel supported every step of the way. If your purchase doesn't provide the comfort you were looking for, we are here to make things right with a straightforward return and refund process.

Return Guidelines

  • 30-Day Window: You have 30 days from the date of purchase to request a return if you are not satisfied with your item.
  • Item Condition: To be eligible for a return, your item must be in its original, unused condition, with all tags attached and in its original packaging.
  • Hygiene & Safety: For the safety of our community, items that show signs of long-term use or wear cannot be accepted for return.

Shipping Fees for Returns

  • Quality Issues: If you receive a product with a quality concern, we will cover the return shipping costs entirely.
  • Standard Returns: If you are returning an item due to personal preference or dissatisfaction, a flat $7 return shipping fee will be the responsibility of the customer.

How to Start Your Return

  • Contact Us: Reach out to our customer support team mail to: sales6@ruichl.com to initiate your request.
  • Ship to Our Warehouse: Once approved, please send your item to our designated overseas warehouse:

    Address: 4103 W ST NW, WASHINGTON, DC

    Zip Code: 20007-4010

  • Provide Tracking: We recommend using a trackable shipping service to ensure your return reaches us safely.

Refund Process

  • Quick Processing: Once your return is received at our warehouse, we will process your refund within 3 business days.
  • Credit Timeline: Your refund will be credited back to your original payment method.